I participate in a week of testing an e-bike

About the distribution point

• What is the Cycle Center distribution point?
• Where is the Cycle Center distribution point?
• What are the distribution point opening times?
• How can I contact the Cycle Center distribution point?

Participation

• How long is a trial period?
• Who can try out an e-bike through the Cycle Center distribution point?
• How can I reserve an e-bike?
• Which e-bikes can I try out?
• What does it cost to participate?
• How many e-bikes can I try out?

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Pick up/drop off

• When can I pick up the e-bike?
• Can I pick up the e-bike on a different day?
• When do I have to return the e-bike?
• May I return the e-bike later than specified?
• What do I have to bring with me when picking up the e-bike?

During the trial period

• How long does it take to charge the battery?
• How does my e-bike work?
• Can I use the e-bike for personal travel?
• How far can I cycle on a fully charged battery?
• How do I recharge the battery?

Breakdown/damage

• Is the e-bike insured against damage?
• Is the e-bike insured against theft?
• I live over the border. Am I also eligible for the breakdown service?
• Can I get a replacement if my e-bike breaks down or is stolen?
• What do I have to do if my bike breaks down/ is damaged en route?