Can I pick up my bicycle for free? What do I need to take with me to the bicycle depot?

If you can prove that the bicycle belongs to you (by bringing your bicycle key, for example), you do not have to pay anything to get your bicycle back. You should also always bring your ID card with you when you collect your bicycle.

If you have any more questions, you can contact our customer service on weekdays between 08.00 and 20.00 hours on phonenumber 043 - 799 94 09. Or by using the contactform.