All the e-bikes are insured against damage and theft. In cases of damage to the e-bike the user is required to contact the customer services desk by telephone. When the e-bike is damaged, the user must pay a €25 excess fee to Maastricht Bereikbaar.
If you have any more questions, you can contact our customer service on weekdays between 08.00 and 20.00 hours on phonenumber 043 - 799 94 09. Or by using the contactform.